Facing some issues in Schedule Refresh

[Santhosh18]

I published a Power BI report from Desktop to the Service, set up a scheduled refresh, and updated it to follow UAE timings. For me, the report is refreshing daily and shows the correct daily date updates. However, for other users in the workspace, the data is not refreshing automatically as expected.

For example, if the date filter is set to "Today" (01/28/2025), it works correctly for me. But for workspace users, if they set a filter to display data from December 1st, 2024, to December 31st, 2024, the filter remains stuck on the previous data, and they have to manually update the filter to see the latest data.

I’ve already updated the Power BI regional settings to UAE and scheduled the refresh with UAE timings. Will this resolve the issue, or do I need to check any additional options to fix it?

[Poojara_D12]

Hi @Santhosh18 

The issue seems to be related to caching, user-specific filters, or time zone settings in Power BI Service. Since your report refreshes correctly for you but not for other users, it's possible that Power BI Service is caching an older version for them. Users can try refreshing the report page (Ctrl + F5) or using an incognito browser to check if they see the latest data. Another factor is the filter type—if users manually select a static date range (e.g., December 1–31, 2024) instead of using relative filters like "This Month," the data won’t update automatically. Additionally, even though you've set the UAE time zone, Power BI Service operates on UTC internally, which might cause discrepancies. Using Power Query functions like DateTimeZone.SwitchZone() can help ensure the dataset aligns with UAE time. Also, verify that the dataset refresh is successful in Power BI Service and check if row-level security (RLS) affects data visibility. If the issue persists, republishing the report or having users reset filters to default might help. If none of these steps resolve the problem, consider raising a support ticket with Microsoft.

 

[v-veshwara-msft]

Hi @Santhosh18 ,

We wanted to follow up on your Power BI refresh issue. If you've found a solution, marking the response as the accepted solution can help others with similar questions.

If you're still experiencing the issue or need further assistance, please let us know.

Thank you.

[v-veshwara-msft]

Hi @Santhosh18 ,
Just wanted to check if your issue has been resolved.
Thanks to @Idrissshatila and @nilendraFabric  for your valuable suggestions.

Please mark the helpful reply as 'Accept as Solution' to help others with similar queries or If you have found a solution please share it to help the community.
Please reach out for further assistance.
Thank you.

[Idrissshatila · Accepted solution]

HEllo @Santhosh18 ,

yes, the filters are taken as per each user, so that everyone when they open the see their applied filters.

one thing they can do is that they click the reset filter button when they open the report so that it reset the filters to the default.

the reset button is the one in green.

[nilendraFabric]

Hello @Santhosh18 

Please Double-check that the time zone settings are consistent across all user accounts and the Power BI service

Try republishing,Sometimes, simply republishing the report from Power BI Desktop can resolve refresh issues

Last thing , Advise users to clear their browser cache or try accessing the report in a private/incognito browsing session

Thanks