Forum Discussion
Facing some issues in Schedule Refresh
HEllo Santhosh18 ,
yes, the filters are taken as per each user, so that everyone when they open the see their applied filters.
one thing they can do is that they click the reset filter button when they open the report so that it reset the filters to the default.
the reset button is the one in green.
Hi Santhosh18
The issue seems to be related to caching, user-specific filters, or time zone settings in Power BI Service. Since your report refreshes correctly for you but not for other users, it's possible that Power BI Service is caching an older version for them. Users can try refreshing the report page (Ctrl + F5) or using an incognito browser to check if they see the latest data. Another factor is the filter type—if users manually select a static date range (e.g., December 1–31, 2024) instead of using relative filters like "This Month," the data won’t update automatically. Additionally, even though you've set the UAE time zone, Power BI Service operates on UTC internally, which might cause discrepancies. Using Power Query functions like DateTimeZone.SwitchZone() can help ensure the dataset aligns with UAE time. Also, verify that the dataset refresh is successful in Power BI Service and check if row-level security (RLS) affects data visibility. If the issue persists, republishing the report or having users reset filters to default might help. If none of these steps resolve the problem, consider raising a support ticket with Microsoft.