Error when installing gateway

[gbernardes]

Hello. We're having issues when installing on-premises data gateway. Any idea how to fix it? 

MSI (s) (44:D4) [09:04:51:548]: Note: 1: 1708 
MSI (s) (44:D4) [09:04:51:548]: Product: GatewayComponents -- Installation failed.

MSI (s) (44:D4) [09:04:51:548]: O Windows Installer instalou o produto. Nome do Produto: GatewayComponents. Versão do Produto: 15.130.5. Idioma do Produto: 1033. Fabricante: Microsoft Corporation. Status de erro ou êxito da instalação: 1603.

MSI (s) (44:D4) [09:04:51:673]: Deferring clean up of packages/files, if any exist
MSI (s) (44:D4) [09:04:51:673]: MainEngineThread is returning 1603
MSI (s) (44:F0) [09:04:51:689]: RESTART MANAGER: Session closed.
MSI (s) (44:F0) [09:04:51:689]: No System Restore sequence number for this installation.
=== Logging stopped: 29/06/2022  09:04:51 ===
MSI (s) (44:F0) [09:04:51:705]: User policy value 'DisableRollback' is 0
MSI (s) (44:F0) [09:04:51:705]: Machine policy value 'DisableRollback' is 0
MSI (s) (44:F0) [09:04:51:705]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (44:F0) [09:04:51:705]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (44:F0) [09:04:51:705]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (44:F0) [09:04:51:705]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (44:F0) [09:04:51:705]: Destroying RemoteAPI object.
MSI (s) (44:38) [09:04:51:705]: Custom Action Manager thread ending.
MSI (c) (D4:1C) [09:04:51:705]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (D4:1C) [09:04:51:720]: MainEngineThread is returning 1603
=== Verbose logging stopped: 29/06/2022  09:04:51 ===

[Mr_Indy]

Delete this folder and try to install again

[gbernardes]

Hi everybody. I tried to install the personal mode gateway and it's ok. I'm having error only with default mode. Any idea it could be?

[v-jayw-msft]

Hi @gbernardes ,

Please take a look at this document about installation error 1603.

https://docs.microsoft.com/en-US/troubleshoot/windows-server/application-management/msi-installation... 

Best Regards,

Jay

[GilbertQ]

Hi @gbernardes 

What I would suggest doing is if possible to make sure all the Windows updates are installed.

IF that does not work I would then re-install the operating system?

[GilbertQ]

Hi @gbernardes 

Can you also make sure you have got the requirements installed and running a 64bit operating system.

here are the details: Install an on-premises data gateway | Microsoft Docs

[gbernardes]

Hello @GilbertQ! Yes, all requeriments ok. Running with administrator privilegies also 😞

[edhans]

Have you tried it on a different machine? Is it Windows 10 or higher, and pretty much up to date? It won't install on Window 7/8 or Windows Server 2012 or earlier anymore.

Have you tried disabling any AV software?