Email Subscriptions Delay

[S_JB]

We have a number of reports in Power BI which have email subscriptions set up on them which are being sent out up to 3 hours later than the scheduled time. The reports are usually sent within 30 minutes of the scheduled time and this delay has only started over the last week.

Has anyone else been experiencing this, or alternatively, does anyone have any suggestions on how to fix this?

Thanks.

[Anonymous]

We get delays and failures all the time with email subscriptions. We've had a VERY flaky experience with them... and when these reports are going to your senior management team it's infuriating.

[tctrout · Accepted solution]

The context provided is for Premium Capacities Gen1, I am not sure if Gen2 Premium alleviates this in a different method.

I would review your Usage Metrics App for the capacity and see what else is going on during the same time.  Remember, you may need convert gmt times.  

Within Gen1 Premium Capacity, front end processes are always prioritized over back end processes.  Font end is best thought of as your users interacting with the reports, filtering, navigating and all the corresponding DAX being sent thru the service.  Back end processes are best thought of as refreshes, subscriptions etc. 

Perhaps increased user interaction or additional scheduled refreshes (or possibly upstream data delays causing longer refreshes) are causing the delays of email subscriptions.