Cannot share dashboard to outside organization

[markcabantog]

I'm adding external users in the Direct Access, but for some reason one of the the external user is not being added, I'm receiving "Failed to Grant Access", but other external users with the same domain name is added without a problem.

[natasjamekes]

With Webdashboard you can easily share your Power BI reports and dashboards, with an intern and external users. All you need is an e-mail address. You can try Webdashboard for 30 days and if you need any help, they will quickly react. It's available at the Microsoft App Source and for more information, you can visit the website: www.webdashboard.com 

[markcabantog]

I already added the user through the suggested answer...now i cannot click approve in the PowerBI Permissions

[v-kkf-msft]

Hi @markcabantog ,

There is a similar thread: https://community.powerbi.com/t5/Service/Changes-to-Access-Management-For-Datasets/m-p/1843012 

Best Regards,
Winniz

[markcabantog]

Hi @v-kkf-msft  it's different,,,not same error

[v-kkf-msft]

Hi @markcabantog ,

Does this case exist only for one guest user or all guest users? Does your organization have the following options enabled in the Admin portal?

[markcabantog]

only for 1 guest user.. but other guest user with the same domain name are added no issue

[v-kkf-msft]

Hi @markcabantog ,

Based on my testing, if you invite someone outside the organization for the first time, the user will appear under the "Pending" page after sharing the report.

So you need to invite someone outside the organization to become a guest user, there are two ways:

• planned invite
• ad hoc invite

For planned invite, please refer to my previous reply (Invite in Azure).
For ad hoc invite, you can add the user in the Direct access of the report. When the user clicks on the report link in the email sent to him, the following page will pop up.

Then click "Accept", the user will become a guest user in your organization and will be able to see the shared report, and the user will disappear from the "Pending" page.

Best Regards,
Winniz

[v-kkf-msft]

Hi @markcabantog ,

Has your problem been solved? If the problem is still not resolved, please provide detailed error information or the expected result you expect. Let me know immediately, looking forward to your reply.

Best Regards,
Winniz

[markcabantog]

yes.. thanks

[v-kkf-msft · Accepted solution]

Hi @markcabantog ,

Try to use planned invite in Azure and see if it works.

• From Azure Portal
• Select Azure Active Directory
• User Settings
• Manage external collaboration settings

If the problem is still not resolved, please provide detailed error information or the expected result you expect. Let me know immediately, looking forward to your reply.

Best Regards,
Winniz

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[r_orange]

Hi,

I tried this, and shared report with external account. doing this enabled me to grant access to that external account, however when that person tried to see the report they couldn't. Due to this error:

Would really appreciate any leads on this, thanks