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I'm trying to connect Power BI to my company's Zendesk instance, but I am unable to finish the connection. The issue is that upon login to zendesk from my company's URL (e.g. https://company.zendesk.com), the page automatically redirects to the page https://support.company.com. Thus, I don't get the ability to tell Zendesk to Allow Power BI to access the data (step 6 on this page https://powerbi.microsoft.com/en-us/documentation/powerbi-content-pack-zendesk/).
If I enter the direct URL for login to Zendesk (https://company.zendesk.com/access/normal) then the connection tool automatically removes the "access/normal" part of the URL and forces me to use the standard URL which has the redirect issue.
Is there a way to manually configure the login URL or to somehow Approve the Power BI connection in another way?
Thanks.
Hi,
If you do not manage to overcome this isaue, you can conside a paid alternative for Power BI Zendesk integration: https://www.zendesk.com/marketplace/apps/support/834457/power-bi-connector-by-alpha-serve/
Liuba
Did you find/get an answer to this?
I am consistently getting a message You're viewing this app with sample data. Connect your Data.
Yet when I try to do this, I don't get the opportunity to add the appropriate credentials.
Any help would be great!
Thank you!