Re: Problems with powerbi gateway

rmarinna · ‎08-13-2021

Hello guys
I am trying to install the standard powerbi gateway but when it is almost reaching the end, it cuts out (it does not ask you for the credentials to configure it)

the error is this

Comment that a few months ago it was installed but then it was removed (I do not know if it could be that something had been left in the registry and now or let it install ...)
The s.o I have is a 2019 server and the version that I am installing of BI is the latest.
You have the latest version of the .net installed.

My user is administrator of the machine

rmarinna · ‎08-19-2021

Hello, first of all thanks for trying to help me ...:)

the solution that you attach does not work for me since I am installing the standard version ... not the personal one I do not know if it is because of that, but in the log that I have the entry that appears in the article does not appear ...

Can you think of anything else that could be? I know it's a difficult case ...

v-kelly-msft · ‎08-24-2021

Hi @rmarinna ,

Sorry for the late reply.

As per this article, on-premises gateway can only be installed on 64-bit version of Windows 7/Windows Server 2008 R2(or later), please ensure that your server meets this requirement.

You could also refer to the above link to check whether you have taken the right steps to install the gateway.

Best Regards,
Kelly

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v-kelly-msft · ‎08-16-2021

Hi @rmarinna ,

Could you pls show the log errors?

Or you may try to seek for luck via below reference:

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-tshoot

Best Regards,
Kelly

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rmarinna · ‎08-16-2021

Hello,

Thank you very much for answering… 😊

I am attaching the log file in case I can provide you with more information ...

I have seen the link you send me and it looks like it is because the same version of the gateway was installed a month ago. It was removed but can no longer be installed again. How can it be completely removed from the system to reinstall it?

Greetings!