Personal Gateway - cannot install

Markzolotoy · ‎10-04-2016

I cannot install it. Here are the errors:

System.InvalidOperationException: Cannot start service PBIEgwService on computer '.'. ---> System.ComponentModel.Win32Exception: The service did not respond to the start or control request in a timely fashion
--- End of inner exception stack trace ---
at System.ServiceProcess.ServiceController.Start(String[] args)
at Microsoft.PowerBI.EgwInstallUtils.CustomActions.RestartService(Session session)

Here is my log: https://1drv.ms/t/s!AkawGKdojekxg-cbARle-evUpBZ21A

I am running 8.1

Thanks

Anonymous · ‎03-23-2017

DOes anyone actually know how to properly diagnose this without 'Professor Google'? Just need a definitive resolution to this pain in the ass install. How can we restart the service if the service can't be installed in the first instance?! Please read the questions posted here properly before attempting to 'guess' the answer.

So far Microsoft can't even help me out on this...

Truly frustrating and disappointing experience with the On Prem Gateway. Weakest link so far.

v-qiuyu-msft · ‎10-05-2016

Hi @Markzolotoy,

As far as I know, this is a timeout issue. It's common if the computer (physical machine or VM) on which we are installing the personal gateway has a single core processor. In your scenario, I would suggest you close any applications and turn off any non-essential processes and try installing again. It would be better if you can restart the computer then try to install personal gateway again.

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Markzolotoy · ‎10-05-2016

I restarted computer, tried again. The same.

What's confusng me is that you are the second person who cannot figure it out despite the provided error log file. The file is ridiculously long . What else is needed to solve the problem?

Markzolotoy · ‎10-10-2016

Any news on this one?

Vicky_Song · ‎10-16-2016

@Markzolotoy, 1). Can you find the "On-premises data gateway" service in your Services? 2). Try the net start PBIEgwService command to start the service.