Forum Discussion

Markzolotoy's avatar
Markzolotoy
Impactful Individual
9 years ago

Personal Gateway - cannot install

I cannot install it. Here are the errors: System.InvalidOperationException: Cannot start service PBIEgwService on computer '.'. ---> System.ComponentModel.Win32Exception: The service did not respond...
Need Help
v-qiuyu-msft's avatar
v-qiuyu-msft
Community Support
9 years ago

Hi Markzolotoy,

 

As far as I know, this is a timeout issue. It's common if the computer (physical machine or VM) on which we are installing the personal gateway has a single core processor. In your scenario, I would suggest you close any applications and turn off any non-essential processes and try installing again. It would be better if you can restart the computer then try to install personal gateway again.

 

Best Regards,
Qiuyun Yu

Markzolotoy's avatar
Markzolotoy
Impactful Individual
9 years ago

I restarted computer, tried again. The same.

What's confusng me is that you are the second person who cannot figure it out despite the provided error log file. The file is ridiculously long . What else is needed to solve the problem?

  • Markzolotoy's avatar
    Markzolotoy
    Impactful Individual
    9 years ago

    Any news on this one?

    • Vicky_Song's avatar
      Vicky_Song
      Impactful Individual
      9 years ago

      Markzolotoy, 1). Can you find the "On-premises data gateway" service in your Services? 2). Try the net start PBIEgwService command to start the service.

      • Markzolotoy's avatar
        Markzolotoy
        Impactful Individual
        9 years ago

        I am gettng:

         

        The service name is invalid.