sharing app issues

[info_algoritmia]

hey, I created a powerbi app and want to share it with external user from other domains

I added the guest users in microsoft entra, then share app to them, but then, got this error, how can solve this? For some other email domains it worked perfectly, so not sure why on other accounts didn't work

[tharunkumarRTK]

@info_algoritmia 

Are they able to login your Fabric/Power BI tenant successfully? If not can you provide the your tenant URL to them and ask them to login?

 

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[info_algoritmia]

@tharunkumarRTK how do I get that tenant url?

[tharunkumarRTK]

@info_algoritmia 

Instructions are in the screenshot I shared 

https://community.inforiver.com/tips-tricks/post/how-to-find-power-bi-tenant-url-3eyFDXG4qjgPfOq

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[info_algoritmia]

@tharunkumarRTK ok so what should they do with their tenant url?

[info_algoritmia]

@lbendlin the external user from a different domain

I shared the app with another email from a diff domain and they could see the app with no problem, is there like a permission they should enable in the admin portal to see the app?

Or you think is something related to the entra ID invite and creating the microsoft account ?

[lbendlin]

Can you confirm that they have accepted the invite?  Did you send them the app link? Did they click on the app link at least once?

[info_algoritmia]

yes they did accept it and click on it, that's why they sent me the screenshot with the error they can't access to it

[lbendlin · Accepted solution]

Usually that should be sufficient. Not sure what else it could be. Ask them to check with their tenant admin.

[info_algoritmia]

@lbendlin exactly is what I thought, as mentioned I test this process with other email and everything worked but I was able to manage the admin for those domains

for different users with other domains that I don't manage and them don't either (probably their IT dept) the access didn't work, maybe they have some workspace permissions disabled and they cannot see the app even though the access was provided

[info_algoritmia]

They didnt follow the process correctly, that's why the access was wrong

[lbendlin]

who got this error, you, or the external users? Did they accept the Entra ID invite?