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[SunilGrewal]

Hello, Im unable to refresh one of my reports, the gateway is ok, and in power BI destkop refreshes properly. can you help me out, I get this message

Cluster URI:WABI-SOUTH-EAST-ASIA-redirect.analysis.windows.net

Activity ID:eb74e208-3021-42c6-b877-6b9f1b62c586

Request ID:8b514ee9-e91e-409b-b758-7d8c04341951

Time:2018-06-30 05:43:48Z

[v-jiascu-msft]

Hi @SunilGrewal,

Can you share more details?

1. What are the data sources?

2. Are there more than one data sources?

3. Can you refresh it successfully manually?

4. Can you share some snapshots?

Best Regards,

Dale

[SunilGrewal]

Hi ,

1. What are the data sources? SQL Server

2. Are there more than one data sources  Yes

3. Can you refresh it successfully manually? Yes

4. Can you share some snapshots?

[v-jiascu-msft]

Hi @SunilGrewal,

Actually, the manual refresh failed as we can see from the snapshot. I would suggest you do these check below.

1. Always use the latest version of Gateway. Please upgrade it to the latest version.

2. Please enable "Additional logging" and check the logs for the details of errors.

Best Regards,

Dale

[SunilGrewal]

Hi @v-jiascu-msft

I have update the latest version of Gateway  but  same error showing I cant understand what type of error 

Please help me 

[v-jiascu-msft]

Hi @SunilGrewal,

There could be something wrong in your data model. Can you find something in the logs? Can you share it with me? If you can, please send me a private Message. I will try.

Best Regards,
Dale

[SunilGrewal]

Hi @v-jiascu-msft

I have enabled  Additional Logging but logs file not generated i don't now what type of error 

[v-jiascu-msft]

Hi @SunilGrewal,

Did you notice the "ODGlogs" folder in your computer desktop? Is it empty? It should have logs in it.

Best Regards,

Dale

[SunilGrewal]

Hi @v-jiascu-msft,

I have checked ODGlogs folder is empty 

[ricardocamargos]

Hi @SunilGrewal,

I believe your question should be on Services category.

Nevertheless give us more details about your datasource (type, error message....)