Forum Discussion

SunilGrewal's avatar
SunilGrewal
Regular Visitor
8 years ago

Schedule Not running

Hello, Im unable to refresh one of my reports, the gateway is ok, and in power BI destkop refreshes properly. can you help me out, I get this message   Cluster URI:WABI-SOUTH-EAST-ASIA-redirect.ana...
v-jiascu-msft's avatar
v-jiascu-msft
Microsoft Employee
8 years ago

Hi SunilGrewal,

 

Actually, the manual refresh failed as we can see from the snapshot. I would suggest you do these check below.

1. Always use the latest version of Gateway. Please upgrade it to the latest version.

2. Please enable "Additional logging" and check the logs for the details of errors.

 

Best Regards,

Dale

SunilGrewal's avatar
SunilGrewal
Regular Visitor
8 years ago

Hi v-jiascu-msft

 

 

I have update the latest version of Gateway  but  same error showing I cant understand what type of error 

 

Please help me 

 

 

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Microsoft Employee
    8 years ago

    Hi SunilGrewal,

     

    There could be something wrong in your data model. Can you find something in the logs? Can you share it with me? If you can, please send me a private Message. I will try.

     

    Best Regards,
    Dale

    • SunilGrewal's avatar
      SunilGrewal
      Regular Visitor
      8 years ago

      Hi v-jiascu-msft

       

      I have enabled  Additional Logging but logs file not generated i don't now what type of error 

       

      • v-jiascu-msft's avatar
        v-jiascu-msft
        Microsoft Employee
        8 years ago

        Hi SunilGrewal,

         

        Did you notice the "ODGlogs" folder in your computer desktop? Is it empty? It should have logs in it.

         

        Best Regards,

        Dale