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SunilGrewal's avatar
SunilGrewal
Regular Visitor
8 years ago

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Hello, Im unable to refresh one of my reports, the gateway is ok, and in power BI destkop refreshes properly. can you help me out, I get this message   Cluster URI:WABI-SOUTH-EAST-ASIA-redirect.ana...
v-jiascu-msft's avatar
v-jiascu-msft
Icon for Microsoft Employee rankMicrosoft Employee
8 years ago

Hi SunilGrewal,

 

Can you share more details?

1. What are the data sources?

2. Are there more than one data sources?

3. Can you refresh it successfully manually?

4. Can you share some snapshots?

 

Best Regards,

Dale

  • SunilGrewal's avatar
    SunilGrewal
    Regular Visitor
    8 years ago

    Hi ,

     

    1. What are the data sources? SQL Server

    2. Are there more than one data sources  Yes

    3. Can you refresh it successfully manually? Yes

    4. Can you share some snapshots?

     

    • v-jiascu-msft's avatar
      v-jiascu-msft
      Icon for Microsoft Employee rankMicrosoft Employee
      8 years ago

      Hi SunilGrewal,

       

      Actually, the manual refresh failed as we can see from the snapshot. I would suggest you do these check below.

      1. Always use the latest version of Gateway. Please upgrade it to the latest version.

      2. Please enable "Additional logging" and check the logs for the details of errors.

       

      Best Regards,

      Dale

      • SunilGrewal's avatar
        SunilGrewal
        Regular Visitor
        8 years ago

        Hi v-jiascu-msft

         

         

        I have update the latest version of Gateway  but  same error showing I cant understand what type of error 

         

        Please help me