cannot access support

[Javierco]

I do have a PRO account but for some reason I am not allowed to open a ticket even after successfully loggin in.

I have also added Power BI and Power Platform Admin roles from Azure Portal to this user.

Any help would be much appreciated

[Anonymous]

Hi @Javierco ,

In the following cases, you might not be able to create a support request or we can't provide relevant solutions:

• There is an issue with your Unified or Premier Support contract. Please contact your Incident Manager or Customer Success Account Manager (CSAM).
• Your Support subscription has expired. Please renew.
• We couldn't find your Support plan.
  • If you have a Unified or Premier Support plan, please contact your Incident Manager or Customer Success Account Manager (CSAM).
  • If you have a non-Unified/Premier Support plan, please verify the plan is active. For support information, see Community Forums.

If none of the above problems exist, have you ever successfully opened a support ticket before?

See: Get started with support for admins 

I have found a similar post. Please refer to the following topic to see if it helps you.

• ask  Azure administrator to assign you the "Support Request Contributor" role, and then maybe be able to submit a ticket via the Power BI Support -> Power BI Pro -> Get Support button.

https://community.powerbi.com/t5/Power-Query/Cannot-access-support/td-p/1044506

Best Regards

Community Support Team _ Polly

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[arvindsingh802]

As you have admin role, try creating ticket from Power Platform admin center (microsoft.com)
and clieck on New Support Request

[Javierco]

Thanks for your prompt reply @arvindsingh802 

I am afraid I have tried that twice now and same result (see below)

Is there any other way to contact Support?  I need urgent assitance with power bi (pls see my other post)

[arvindsingh802]

That's wired, I also faced this issue in past but worked fine using steps I suggested.
Now I would suggest to check if someone else can rasie the request or you can reach to your CSAMs ( Microsoft point of contact) for your org.