Workspace showing as refreshing and timesout?

[RedWineGirl]

Hi 

I've created reports from our School MIS (Bromcom) via live feeds so a large volume of data is being transferred (one table is 830000 records). When I refresh manually through the report it takes 5 minutes and then 30 seconds to publish.  When I then look at app.powerbi.com after the report has finished -  it still shows as running and sometimes times out. 

When I schedule the report, it times out each night, but if I kick off manually through powerbi desktop it all works?

Why could this be please? 

Thank you

[RedWineGirl · Accepted solution]

Hi - thanks, think I worked it out! The Live feeds from the MIS grab all the data regardless of any incremental settings I had in place...so I think that when I run the reports through the app.powerbi.com it was looking at the last 3 days as I had set, but as all the data was coming back I think it got muddled (not a technical term!). removed all references to incremental refresh on the desktop and worked like a dream! 

Thank you!

[GilbertQ]

Hi @RedWineGirl 

Can you make sure that you have got the gateway configured and working to the data source?