Users cannot click through into PowerBI report from Scorecard Goal

[KWJ]

I set up a Scorecard and goals for users in a team of my org.

They can view the scorecard and goal, however when they click the icon to "open the report this value is connected to" it pops an error message asking for them to request access to get permission to view the report.

The linked report is in an app they already have access to. I published the scorecard within the same app. I tried granting them individual access to the scorecard semantic model also, and still it prompts the user to request access.

Where do these requests even go? I could not see any requests added to the workspace.

Thanks,

[v-kpoloju-msft]

Hi @KWJ,

Thank you for posting your query in Microsoft Fabric Community Forum. Also thanks to @GilbertQ, for his inputs on this thread. Here I provided some official Microsoft links those might be helpful to resolve your thread more quickly.

Even though the users can view the scorecard and have access to the app, the error you're seeing usually happens because Power BI requires users to have direct access to the report itself not just access through the app.

When someone clicks “Open report this value is connected to” from a goal, Power BI bypasses the app and checks whether the user has permission to the underlying report in the workspace. If they do not, they will see the “Request Access” prompt.

• Go to the report in the same workspace where it's published.
• Click the ellipsis (⋯) next to the report → Manage permissions → Direct access.
• Add your users or a security group as Viewers here.

This should allow users to open the linked report directly from the scorecard goal without hitting a permission wall. You have already granted access to the semantic model, which is great that part is covered.

About the "Request Access" Prompt: These requests are sent to the owner of the report (via email), not to the workspace itself. They will not show up inside the Power BI UI. If you’re the report owner, you might find the requests in your inbox or spam folder.

Kindly refer to the below mentioned documentation links for better understanding:
Create scorecards and manual metrics - Power BI | Microsoft Learn
Collaborate and share in Power BI - Power BI | Microsoft Learn
Manage semantic model access permissions - Power BI | Microsoft Learn

Hope this helps clarify things and let me know what you find after giving these steps a try happy to help you investigate this further.

Thank you for using the Microsoft Community Forum.

[KWJ]

Thanks, this did work to get them access to the report. However it takes them to an unfiltered version of the report itself in it's default view, and not the filtered version to the specific report page that the goal is connected to. When I click the clickthrough, I see the filtered version.

[v-kpoloju-msft · Accepted solution]

Hi @KWJ,

Thanks for the update and follow-up question.

The behaviour you are seeing with the unfiltered report is expected by default, Power BI does not retain the specific filters or page view across users when clicking through from a goal, unless the link is explicitly defined.

To make sure all users see the same filtered report and page, here's what you can do: Open the report yourself. Apply the filters and navigate to the specific page you want users to land on. Copy the full URL from the browser address bar (it will include the page name and filter info). Go back to your scorecard, edit the goal, and under “Connect to a report”, select “Custom URL”. Paste the filtered URL here.

Now, when any user clicks on the goal, they will be taken to the exact view you intended. Here’s a Microsoft doc that explains how to build filtered URLs, just in case you’d like to tweak them: Share a filtered Power BI report

Hope this helps clarify things and let me know what you find after giving these steps a try happy to help you investigate this further.

Thank you for using the Microsoft Community Forum.

[v-kpoloju-msft]

Hi @KWJ,

Just checking in to see if the issue has been resolved on your end. If the earlier suggestions helped, that’s great to hear! And if you’re still facing challenges, feel free to share more details happy to assist further.

Thank you!

[v-kpoloju-msft]

Hi @KWJ,

Hope you had a chance to try out the solution shared earlier. Let us know if anything needs further clarification or if there's an update from your side always here to help.

Thank you.

[v-kpoloju-msft]

Hi @KWJ,

Just wanted to follow up one last time. If the shared guidance worked for you, that’s wonderful hopefully it also helps others looking for similar answers. If there’s anything else you'd like to explore or clarify, don’t hesitate to reach out.

Thank you.

[GilbertQ]

Hi @KWJ 

Could you please have a look at the report settings to see if there are any things that can be done with the report settings link to the scorecards. Otherwise this sounds like a bug to me and you can log a support ticket here. https://aka.ms/FabricSupport