Usage Metrics report inaccurately showing no users opening report

[pbi_106]

Hello,

We have a Power BI report as well as a usage metrics report that is supposed to be showing up how many users are opening a report each day.  This was working fine each month, but starting in September, the activity is blank.  This is inaccurate.  We've confirmed through the audit logs in O365 that users have been opening the report every day.  Why is this Usage Metrics report behaving as though no one is accessing it since September?

Your help is greatly appreciated!

[v-janeyg-msft]

Hi, @pbi_106 

Is the data you reported updated? Can it be refreshed normally?

Is this the usage metrics report you are talking about?

Best Regards,

Community Support Team _ Janey

[pbi_106]

Hi v-janeyg-msft,

The report I'm referring to is the one that is generated if you click the elipses next to the report and choose "View usage metrics report."  I had been refreshing the report and still nothing was getting updated.

Oddly enough, since late last week, this data did start populating again with refreshed data.  I'm not sure what happened.  I'm pretty sure I didn't touch anything.  

Unfortunately, this report only seem to retain a month's worth of data, so I'm unable to go back and see the earlier days of September.  Even if I adjust the date slicer on the upper right corner, it still only finds data going back a month.  Is there a way to adjust this so that it can see more data, given that we've seen the O365 audit log with data going back further than a month?

[v-janeyg-msft]

Hi, @pbi_106 

I found some questions and answers related to your problem.

You can refer:

Q: What time period is covered by the report? A: The usage report is based on activity data for the last 30 days, excluding activities of the current day. You can narrow the time period by using the Date slicer on the Report usage page, such as to analyze only last week's data.

Q: When will I see the most recent activity data? A: The usage report includes activity data up until the last complete day based on the UTC time zone. The data shown in the report is also dependent on the refresh time for the dataset. Power BI refreshes the dataset once per day.

Q: The data doesn't seem up to date. A: Note that it might take up to 24 hours for new activity data to appear in the usage report.

Q: There are four reports in the previous version of the usage metrics report, but the improved version only displays three. A: The improved usage metrics report only includes reports that have been opened in the past 30 days, while the previous version covers the past 90 days. If a report isn't included in the improved usage metrics report, it likely hasn't been used in more than 30 days.

If you suspect data consistency or refresh issues, it might make sense to delete the existing Usage Metrics Report dataset. Then you can run View Usage Metrics again to generate a new dataset with its associated improved usage metrics reports.

For more detailed content, please refer to this document:

Monitor usage metrics in the new workspace experience (preview) - Power BI | Microsoft Docs

It will explain how to delete usage datasets and explain some considerations and limitations.

You said that the data has not been updated, or maybe this setting has been changed for some time?

Did I answer your question ? Please mark my reply as solution. Thank you very much.
If not, please feel free to ask me.

Best Regards,

Community Support Team _ Janey

[GilbertQ]

Hi @pbi_106 

I am not sure why this is happening, and I rely on the Audit Logs from Office 365 which I use to see which users are using which reports. I would suggest using this

[pbi_106]

Hi GilbertQ,

Are you creating a report based on those audit logs, or just perusing them in O365?