Usage Metrics Error

[Anonymous]

after i swtiched to new look power BI service , when i tried to get the repot usage metrics i received below error but it was working early 

Something went wrong
We're having trouble loading usage metrics right now.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 251f46bf-7801-4f6c-9496-1bdc177cc674
Request ID: 89ba6884-16ec-8384-fcde-d158d3a5acfb
Correlation ID: dbff9ea7-1612-9cd9-be73-4aa9e4ff1e0a
Status code: 500
Time: Wed Jul 08 2020 11:25:44 GMT+0530 (India Standard Time)
Service version: 13.0.13804.89
Client version: 2006.5.01795-train
Cluster URI: https://wabi-australia-southeast-redirect.analysis.windows.net/

can someone support / advise ?

[Anonymous]

Hi @Anonymous ,

As for usage metrics,below are the prerequisites:

• You need a Power BI Pro license to run and access the usage metrics data. However, the usage metrics feature captures usage information from all users, regardless of the license they're assigned.
• To access usage metrics for a particular dashboard or report, you must have edit access to that dashboard or report.
• Your Power BI admin has to have enabled usage metrics for content creators. You Power BI admin may have also enabled collecting per-user data in usage metrics. Read about how to enable these options in the admin portal.

So would you pls check whether you have the edit permission of that dashboard or report and whether the admin has enabled this feature.

 
Best Regards,
Kelly

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[Anonymous]

Hi @Anonymous 

thanks , i am the Admin of this workspace and its a premium one and i have pro access
it was working few month ago and after i changed the power BI service new look icon 🙂 it went off
please let me know if any additional info required

[v-kelly-msft]

Hi @Anonymous ,

Have you or others done something on the report?Such as "publish to web"?

Below are the limitations for usage metrcis: usage metrics don't track dashboards and reports embedded via the “user owns credentials” or “app owns credentials” flow. Usage metrics also don't track usage of reports embedded via publish to web.

Best Regards,
Kelly

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