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Anonymous's avatar
Anonymous
Not applicable
6 years ago

Usage Metrics Error

after i swtiched to new look power BI service , when i tried to get the repot usage metrics i received below error but it was working early  Something went wrong We're having trouble loading usage ...
Need Help
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hi Anonymous ,

 

As for usage metrics,below are the prerequisites:

  • You need a Power BI Pro license to run and access the usage metrics data. However, the usage metrics feature captures usage information from all users, regardless of the license they're assigned.
  • To access usage metrics for a particular dashboard or report, you must have edit access to that dashboard or report.
  • Your Power BI admin has to have enabled usage metrics for content creators. You Power BI admin may have also enabled collecting per-user data in usage metrics. Read about how to enable these options in the admin portal.

So would you pls check whether you have the edit permission of that dashboard or report and whether the admin has enabled this feature.

 

 
Best Regards,
Kelly
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Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hi Anonymous 

 

thanks , i am the Admin of this workspace and its a premium one and i have pro access
it was working few month ago and after i changed the power BI service new look icon 🙂 it went off
please let me know if any additional info required

  • v-kelly-msft's avatar
    v-kelly-msft
    Community Support
    6 years ago

    Hi Anonymous ,

     

    Have you or others done something on the report?Such as "publish to web"?

    Below are the limitations for usage metrcis: usage metrics don't track dashboards and reports embedded via the “user owns credentials” or “app owns credentials” flow. Usage metrics also don't track usage of reports embedded via publish to web.

     

    Best Regards,
    Kelly
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