Subscribe to report not working

[smmoore34]

As I create and publish dashboards I often create report subscriptions to share via email. for the past 2 days when I try to subscribe to any report it just hangs. I have tried on a different computer, cleared cache, had a different user try and they are also unable to subscribe.

It just spins - will not connect to the subscribe to this report service.

[v-lgarikapat · Accepted solution]

Hi @smmoore34 ,

Thanks for reaching out to the Microsoft fabric community forum.

@Akash_Varuna ,

Thanks for your prompt response

@smmoore34 

Below are a few troubleshooting steps

Microsoft 365 admin to look at the Service Health Dashboard. Try opening the report in incognito or private mode and see if you can subscribe that way   this clears out any browser junk. You could also test the mobile app to see if subscriptions work there. Next, publish a simple report (like one with just a table or bar chart) in a fresh workspace and try subscribing to that   if it works, your original report might have visuals or settings causing the issue. Ask your admin to double check if the Email subscriptions setting is still turned on in the Power BI Admin Portal and that no company policies or email rules are blocking it. Since you already tested on different machines and accounts,

Solved: Power BI Subscriptions not working - Microsoft Fabric Community

Solved: Re: Power BI Subscription Error - Microsoft Fabric Community

Email subscriptions for reports and dashboards in the Power BI service - Power BI | Microsoft Learn

If this post helped resolve your issue, please consider the Accepted Solution. This not only acknowledges the support provided but also helps other community members find relevant solutions more easily.

We appreciate your engagement and thank you for being an active part of the community.

Best regards,
LakshmiNarayana

[smmoore34]

It turns out I had the report page hidden and you are not able to subscribe to a hidden page!

[Akash_Varuna]

Hi @smmoore34 It might be due to a temporary issue with the Power BI Service. Ensure you have a stable internet connection and the latest version of Power BI. Check the Power BI status page for any ongoing service disruptions. If the issue persists, contact Microsoft support with details about the problem and steps to reproduce it.