Sharing App with External users

benmc · ‎03-15-2018

Hi

I am attempting to share an App to external users

The experience though is not what I expect after reading the documentation

After sharing/publishing an App (and also tried pushing to external users) a message box informs that "users can also install the App by visiting Get Apps"

I expect for them to see this App in the App section after logging in to the PowerBI service.

Does this work for external users?

The users have a Pro license

thankyou, Ben

AmberM · ‎03-16-2018

I am having a similar issue. We have external users that will need access to the App Workspace. Even after adding the user to Azure AD, the user has received the following 2 messages each time they try to follow the link emailed them for the App Workspace:

can’t access the App Workspace, 2 different error messages:

This login.live.com page can no longer be found
Sorry, we couldn’t find that app; it may have been deleted or you may not have access to view it

I had to share the individual reports within the app workspace, so I sent links for each report, which meants multiple urls to bookmark or save, which is not how I understood the process if they were added to our tenant and added to the App Workspace in Power BI (has a Pro License)

The user tried again today, and it was complicated.

They had to first follow the original link where I invited the external user email to access applications within our tenant.
Had to access the 2nd link to try to access the APP shared, but recieved an error message that the App Workspace may have been deleted or they did not have access
follow each link to try to view the individual reports shared to them, even though the reports have been added to the App Workspace

I must have misunderstood the Whitepaper because this is an extremely tedious process for our external clients to go thru each time to view shared reports.

rakeshparikkal1 · ‎03-17-2018

To share content through email, enter their email address in the Share tab.
When you select Share, they'll get an invite to join your organization as a guest user.After user accepts the invite, they will marked as guest in the access list

AmberM · ‎03-19-2018

I have added the guest user to Azure AD, ensured they were listed as a Guest in the Admin portal, added to the App Workspace, and have shared with them thru the Share icon on the report. It is still extremely complicated to navigate back to the shared report, and the user cannot see the App Workspace.

chaz2jerry · ‎10-08-2018

Hi Everyone, not sure if this topic was already addressed, but I continue to have similar issues with external users. There is also similar topic linked below. The reset (delete and re-add user in Azure directory) works sometimes but not always. We need a clear instruction and workflow for external users please.

https://community.powerbi.com/t5/Desktop/Shared-externally-but-user-gets-error-quot-You-don-t-have-a...