Shared Dashboard Error

[slmthethwa]

Hi All

I trust all is well.

I'm not sure if this question has been asked before but i need your help.

One of our client shared their dashboard with us but when we trying to access it we get below error message.

"Something went wrong.
Please try again later.

Date and Time: 2018-10-03 09:05:37Z

ActivityId: 25314159-3015-4e56-b469-0173f1bf8155"

Thank you

[dexter234]

If RLS is not assigned it affects the shared dashboard. Set up RLS properly and it can get that error resolved. You need a pro license.  

[henriquesilveir]

@slmthethwa hello, have you Pro License?  you can only enter into shared dashboard with pro license. 

If yes, please, send more details about your issue and i will try to help you.

[slmthethwa · Accepted solution]

I've manage to open a shared dashboard , i added an Hosted email subcription and i added it to the user that is using PowerBI and use Onmicrosoft.com as PowerBI mailbox since no custom domain added to the account.

[slmthethwa]

sorry for late reply,yes we using PowerBI Pro for reporting and receiving dashboard reports from our clients, the PowerPI is a standalone Product no mail associated to it.