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Starting on 6/17/25, we have been experiencing intermittent refresh failures on random reports. The same error message occurs each time:
"The refresh operation failed because it took too long to complete. Consider reducing the size of your dataset or breaking it up into smaller datasets."
I'm thinking this is a bug introduced on PBI Service's end and the error message being sent is a false positive. Possibly a new error related to Azure SQL concurrent connections for the mashup engine? Has anyone else seen this start occurring recently?
Yes. We are facing this same issue and getting the same error message as well over the past week intermittently.
We have a data model that is 25MB that intermittently fails to refresh showing this error message.
Thanks for the insight, glad to know we're not alone! I'll try with support to identify the bug, but it's always painful going through the long list of "did you try this?" At least it didn't occur this morning for the first time in a while. Maybe they fixed it in a Tuesday release.
Hi @tdoolittle ,
Thanks for reaching out to the Microsoft fabric community forum.
Please try these troubleshooting steps:
- Check if the timeout is because open connection request to the DataSource is being failed. If any connection attempt to a datasource takes longer than 1 minute, it results in the failure of the entire dataset refresh instance and may also give Gateway timeout error.
- In many cases, the timeout is caused by the amount of data that must be queried and loaded into the model partitions exceeds the time limits imposed by the capacity. Reduce the size or complexity of your model, or consider breaking the model into smaller pieces.
Troubleshoot incremental refresh and real-time data - Power BI | Microsoft Learn
If this post helps, then please consider Accepting as solution to help the other members find it more quickly and consider giving a KUDOS. Feel free to reach out if you need further assistance.
Thank you
Thanks, as mentioned in my bullet points, I've already tried to look through the common troubleshooting steps and they didn't apply to our situation.
Hi @tdoolittle ,
Please check this link if your issue is listed in the current Microsoft issue list.
https://support.fabric.microsoft.com/en/known-issues//
else you can rasie a ticket to microsoft
https://support.fabric.microsoft.com/en/support/
Thanks, I did check the known issues before posting as well.
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