Scheduled refresh fails

[KA365]

Hi,

A published PBI report fails to refresh. It has connection to Adobe Analytics.

The refresh worked fine before, but suddenly started to fail. It might happen after I changed my Adobe password, but I've updated password where credentials were needed. Refresh in PBI Desktops works fine, and I've republished report serval times from different computers, but I still won't work.

Does anyone have any idea why it fails?

Here is error message:

Something went wrong
There was an error when processing the data in the dataset.
Please try again later or contact support. If you contact support, please provide these details.
Data source error: {"error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","pbi.error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","parameters":{},"details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorCode","detail":{"type":1,"value":"-2147467259"}},{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"AdobeAnalytics failed to get the response: 'Unable to connect to the remote server'."}},{"code":"DM_ErrorDetailNameCode_UnderlyingHResult","detail":{"type":1,"value":"-2147467259"}},{"code":"Microsoft.Data.Mashup.ValueError.DataSourceKind","detail":{"type":1,"value":"AdobeAnalytics"}},{"code":"Microsoft.Data.Mashup.ValueError.DataSourcePath","detail":{"type":1,"value":"AdobeAnalytics"}},{"code":"Microsoft.Data.Mashup.ValueError.Reason","detail":{"type":1,"value":"DataSource.Error"}},{"code":"Microsoft.Data.Mashup.ValueError.Url","detail":{"type":1,"value":"https://api.omniture.com:443/admin/1.4/rest/?method=Company.GetReportSuites"}}],"exceptionCulprit":1}}} Table: DigTransAdobeCCDW.
Cluster URI: WABI-NORTH-EUROPE-redirect.analysis.windows.net

Time: 2020-08-03 15:17:43Z

[v-deddai1-msft]

Hi @KA365 ,

Did you update the credential in power bi service? If so, please clear the browser cache or use another browser to try again.

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Best Regards,

Dedmon Dai

[Greg_Deckler]

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".