Scheduled Refresh Error Message

[Razorbx13]

I have a dataset that has a scheduled refresh.  When it tries to refresh I get the following error: 

An error happened while reading data from the provider: 'A transport-level error has occurred when receiving results from the server. (provider: TCP Provider, error: 0 - The specified network name is no longer available.)'  

This error occurs the majority of the time although sometimes it does work.  However, I can refresh it in the service manually most of the time.  Can someone give me a start of where to look?  The only thing odd with this model is that it is attached to both a Service dataset and tables accessed through the gateway.  TIA

[Razorbx13]

Thanks for all your responses.  I am still getting this error.  Have updated the gateway, refreshed the model locally and scheduled refreshes throughout the day.  I am still able to refresh the dataset locally but not in the service.  Do not know if this is an issue, but in the model I attach to a Service dataset.  When I go to Gateway I see this as part of my connections.  See a "circle with and x" but do not know if that means anything.  This is still going against another dataset.  The lineage works fine and I think the credentials are fine.  I refresh them fine in the service.

[v-easonf-msft]

Hi, @Razorbx13 

This error most likely indicates a temporary network problem.

It is recommended to schedule refreshes during times when the network is reliable.

Best Regards,
Community Support Team _ Eason

[Vera_Carey]

I can also recommend opening the model in design and seeing if your credentials a refresh. You can try to re-publish the model definition (metadata) and see if that helps (re-publishing model metadata can help refresh whatever settings on the Service that might have expired or need updating)

[aj1973]

Hi @Razorbx13 

Start by updating the Gateway and see what happens.