Refresh not working: Connect, manage, and view Excel in Power BI

[Alan_]

Today all my connected excel files in Onedrive+Sharepoint are failing to refresh on the PowerBI service. 

Interestingly I tried importing a test file and that did refresh. Also my PowerBI reports refresh as normal. 

The failure is Connected files only (which worked correctly until today). 

[DP86]

Same here. Failures started about 12 hours ago. The Excel files refresh fine when manually triggered inside the Excel desktop app, but complete failure in Power BI service (scheduled or manual). We are in the US-NORTH-CENTRAL region. Will this require a support ticket?

[Alan_]

Refreshes fine in the desktop app. Also refreshes if I import the model into the service, though this is no good as I need the excel file to update. 

I have a ticket open now and am told it's being worked on. 

[DP86]

Great and thank you! Please advise if you find out anything! We are kinda freaking out over here 😱

[Alan_ · Accepted solution]

Ok I received an update from Microsoft last night:

'The issue has been identified and should be fixed in the following 24 hours'. 

This morning it is working again.

[DP86]

I can confirm that things are working on our side as well this morning.

Thank you for the follow-through! 

[Alan_]

no worries will do