Refresh issue with Power BI embedded

Nimai123 · ‎09-07-2020

Hello Guys,

I am facing a refresh issue in an embedded environment where the schedule refresh it is getting disabled as the embedded service is getting paused or sometimes randomly, which should not happen eventually.

Somethings as the capacity is paused the Refresh is getting disabled and sometimes it doesn't.

My question is does the schedule refresh gets disabled as the capacity is paused?

Greg_Deckler · ‎09-07-2020

@Nimai123 - Generally refresh gets paused after multiple failures. Do you see those in your refresh logs? Otherwise, I would check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

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Nimai123 · ‎09-07-2020

Hello @Greg_Deckler

Hope you are having a nice day!

The refresh logs haven't failed.

Yes, I have a raised a support ticket, just trying to reach the community if this issue was faced earlier by anyone.

Anonymous · ‎09-09-2020

Hi @Nimai123 ,

Please open the history of refresh failed records then we can find more details and get the active id to trace the detailed error message from power bi.

Troubleshoot gateways - Power BI#refresh-history

Regards,

Xiaoxin Sheng