Forum Discussion

schoden's avatar
schoden
Post Partisan
6 years ago

Refresh Failed

Hi Community,

 

Would anyone be knowing the reason behind the failure. It worked fine last few months and recently started popping error m

 

Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

Need Help

9 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    It would be clear if you can specifiy what source are you trying to refresh the data from!

     

    Check these!!

     

    • Is the refresh working from Desktop?
    • Any recent changes to the credentials you use to refresh ?

     

     

    • schoden's avatar
      schoden
      Post Partisan
      6 years ago

      Hi Anonymous 

      Yes the refresh is working on Desktop.

      Credentials has not been changed.

       

       

       

      • Melvlee's avatar
        Melvlee
        Helper I
        6 years ago

        Hi schoden ,

        Did you check the refresh history on Power BI service? It would reveal more details.

         

        If this helps, please give me a kudo. Thanks a lot.

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    HI schoden,

    Can you please share more detail information to help us clarify your scenario? It is hard to troubleshoot from the error message. (e.g. refresh history, error message with activity/request-id, data source type and connection mode, data source credentials type...)

    How to Get Your Question Answered Quickly 

    Regards,

    Xiaoxin Sheng

    • schoden's avatar
      schoden
      Post Partisan
      6 years ago

      Anonymous Please see the message below:  (the Dateset refresh icon shows failed error message)

       

      Something went wrong The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support. Please try again later or contact support. If you contact support, please provide these details. Cluster URIWABI-AUSTRALIA-SOUTHEAST-redirect.analysis.windows.net Activity IDfb59f6a2-48f1-4618-8642-ddbb9ddb0c0f Request IDde963595-d9b7-c77b-8e95-f269f51c9592 Time2020-07-15 03:49:52Z Get help Copy

      • Melvlee's avatar
        Melvlee
        Helper I
        6 years ago

        Hi schoden ,

         

        There is something critical missing in your error message.

        Normally it looks like below so you would get a better idea about what went wrong.

         

         

        If that's actually what you received, please provide more details.

        e.g. data source type, gateway type, what's changed recently to your report. I guess the more info the better.

         

        Regards