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Not applicable

Refresh Failed - Internal Service Error


Yesterday I updated PBI Desktop, made some changes to 5 reports and republished them all. Of the 5 reports re-published 4 of them are set to use refresh schedules. The refresh started out ok but since then 2 of the changed reports (plus another one I haven't changed) started to fail to refresh beginning around 5 hours ago.


The error I get is "The last refresh attempt failed because of an internal service error."


Technical Information:

Activity Id: 2f9c5f94-7f1d-48ee-bf5d-cb39a0656c23

Request Id: 0aab327c-e8c3-49e3-81ba-6ae66493025b

Cluster Name:

Refresh Start Time: 03/22/2018 13:01:14Z

Refresh End Time: 03/22/2018 13:06:02Z


I've tried republishing the failed reports again (which worked on another thread) but this doesn't help. I've resubmitted data source credentials in the refresh schedules, this also doesn't work.


Any suggestions on what to try next?

Not applicable

thanks @v-jiascu-msft - I did just that. The support desk were very helpful.


The solution in my case was to remove the broken reports from the Online service and re-add them.


1 - Open the report(s) in PBI Desktop and clear the cache (file...options and settings... options)

2 - Refresh the data in the desktop and save.

3 - Open PBI Online and remove the associated dataset(s). Note - you'll need to remove the reports from any content packs before you can remove the reports and data from the online service. Also you might want to make a note of the (failed) refresh schedule you had before doing this so you can recreate it exactly.

4 - Hop back to PBI Desktop and publish the report from PBI Desktop to Online

5 - Hop back to PBI Online and set the refresh schedule back up

6 - Add the reports back into any apps or content packs.


Hope that helps.


View solution in original post

Not applicable

No idea. 


I've had the same issue several times this week.


This simply isn't good enough.

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