Purchase to Power BI Pro Problem

[cdupland]

Hi,

I would like to upgrade mis Power BI licence to Pro.

I read the documentation : https://powerbi.microsoft.com/fr-fr/documentation/powerbi-admin-purchasing-power-bi-pro/

I show this video : https://www.youtube.com/watch?v=Xxpr7kcNZhU

But I can't connect to the portal.office.com with this 2 following mail :

• AB@XXX.onmicrosoft.com
• AB@XXX.com

What is happening if I reset password from AB@XXX.onmicrosoft.com ?

Will I receive confirmation/code on AB@XXX.com ?

Best Regards,

Cyril

[v-huizhn-msft]

Hi @cdupland,

Have your bought the pro license successfully? Please use AB@XXX.onmicrosoft.com account to sign in Power BI service and check if you can sign and enter the Admin portal?



And there is no relationship between AB@XXX.onmicrosoft.com and AB@XXX.com, when you reset password of AB@XXX.onmicrosoft.com, you can't receive confirmation/code in your AB@XXX.com.

Best Regards,
Angelia

[cdupland]

Hi @v-huizhn-msft,

Thanks for this informations.

I dont' use the AB@XXX.onmicrosoft.com account to sign in Power BI service but this : AB@XXX.com

I try the Power BI Pro 60 days with this account.

How can I reset password of the AB@XXX.onmicrosoft.com ?

We do no use it and our administrator don't remember it.

The Admin Portal you say is the portal.office.com ?

Thanks,

Cyril

[v-huizhn-msft · Accepted solution]

Hi @cdupland,

When you sign in Power BI or office 365, you can select "Forgot my password" as follows.



If you still can't reset it, you can connect your administrator to reset a know even he forgot the old one.

Admin Portal isn't the portal.office.com, please review this article for more details.

Best Regards,
Angelia

[cdupland]

Hi @v-huizhn-msft,

I reset my personal AB@XXX.onmicrosoft.com account and log in on Power BI service.

On the Administrator Portal, I see I can buy Power BI Premium but not Pro licence.

I tried to go on the Office365 portal but I am not the administrator and can't active Pro licence.

So I tried to reset the main account but an error message said that the password resetting is not available on this account.

On Azure I would like to reset the administrator account password with the Azure Active Directory resource, but it seems needed an Azure AD Premium. What is this exactly ?

Is that the good way to do ?

Thanks

Cyril

[cdupland]

@v-huizhn-msft,

I forgot to inform you that our AB@XXX.onmicrosoft.com is attach to our Azure Cloud Service.

We would like to attach it with a Power BI Pro licence.

Best Regards,

Cyril