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cdupland's avatar
cdupland
Frequent Visitor
8 years ago
Solved

Purchase to Power BI Pro Problem

Hi,   I would like to upgrade mis Power BI licence to Pro. I read the documentation : https://powerbi.microsoft.com/fr-fr/documentation/powerbi-admin-purchasing-power-bi-pro/ I show this video : ...
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  • v-huizhn-msft's avatar
    v-huizhn-msft
    8 years ago

    Hi cdupland,

    When you sign in Power BI or office 365, you can select "Forgot my password" as follows.



    If you still can't reset it, you can connect your administrator to reset a know even he forgot the old one.

    Admin Portal isn't the portal.office.com, please review this article for more details.

    Best Regards,
    Angelia

  • cdupland's avatar
    cdupland
    Frequent Visitor
    8 years ago

    Hi v-huizhn-msft,

     

    Thanks for this informations.

     

    I dont' use the [email protected] account to sign in Power BI service but this : [email protected]

    I try the Power BI Pro 60 days with this account.

     

    How can I reset password of the [email protected] ?

    We do no use it and our administrator don't remember it.

     

    The Admin Portal you say is the portal.office.com ?

     

    Thanks,

    Cyril

    • cdupland's avatar
      cdupland
      Frequent Visitor
      8 years ago

      v-huizhn-msft,

       

      I forgot to inform you that our [email protected] is attach to our Azure Cloud Service.

      We would like to attach it with a Power BI Pro licence.

       

      Best Regards,

      Cyril

    • v-huizhn-msft's avatar
      v-huizhn-msft
      Microsoft Employee
      8 years ago

      Hi cdupland,

      When you sign in Power BI or office 365, you can select "Forgot my password" as follows.



      If you still can't reset it, you can connect your administrator to reset a know even he forgot the old one.

      Admin Portal isn't the portal.office.com, please review this article for more details.

      Best Regards,
      Angelia

      • cdupland's avatar
        cdupland
        Frequent Visitor
        8 years ago

        Hi v-huizhn-msft,

         

        I reset my personal [email protected] account and log in on Power BI service.

        On the Administrator Portal, I see I can buy Power BI Premium but not Pro licence.

         

        I tried to go on the Office365 portal but I am not the administrator and can't active Pro licence.

        So I tried to reset the main account but an error message said that the password resetting is not available on this account.

         

        On Azure I would like to reset the administrator account password with the Azure Active Directory resource, but it seems needed an Azure AD Premium. What is this exactly ?

         

        Is that the good way to do ?

         

        Thanks

        Cyril