Problem with manual refresh, schedule refresh works fine

[AbbasG]

Hello All,

I am facing some problems with the gateway connection as below, it keeps on buffering and never shows available gateways.

I am using personal mode which is online.

Also, when I try manual refresh it shows the below error. (The scheduled refresh is working fine).

Please let me know how to fix this issue.

[tkueco · Accepted solution]

Hello, @AbbasG!

If you visit the Power BI Support page, there is a status page there that explains any current issues impacting most customers. Looks like your problem may be described here?

[AbbasG]

as I saw this too. May that's the problem.

thank you 🙂

[Hariharan_R]

Hi @AbbasG 

  Please check your gateway is up and running and data source is created and you have access to that gateway data source. If you dont have access to gateway then reach to your Power BI admin team for this issue who can help you to check the status of the gateway and the daat source.

Thanks

Hari

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[AbbasG]

@Hariharan_R, as mentioned the gateways, are online and I do have the access to them. (It is created by me).

nonetheless thank you so much for your time.