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AbbasG's avatar
AbbasG
Icon for Memorable Member rankMemorable Member
4 years ago
Solved

Problem with manual refresh, schedule refresh works fine

Hello All,

 

I am facing some problems with the gateway connection as below, it keeps on buffering and never shows available gateways.

 

I am using personal mode which is online.

Also, when I try manual refresh it shows the below error. (The scheduled refresh is working fine).

 

Please let me know how to fix this issue.

  • Hello, AbbasG!

    If you visit the Power BI Support page, there is a status page there that explains any current issues impacting most customers. Looks like your problem may be described here?

     

4 Replies

  • Hello, AbbasG!

    If you visit the Power BI Support page, there is a status page there that explains any current issues impacting most customers. Looks like your problem may be described here?

     

    • AbbasG's avatar
      AbbasG
      Icon for Memorable Member rankMemorable Member

      as I saw this too. May that's the problem.

       

      thank you 🙂

  • Hi AbbasG 

      Please check your gateway is up and running and data source is created and you have access to that gateway data source. If you dont have access to gateway then reach to your Power BI admin team for this issue who can help you to check the status of the gateway and the daat source.

     

    Thanks

    Hari

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    • AbbasG's avatar
      AbbasG
      Icon for Memorable Member rankMemorable Member

      Hariharan_R, as mentioned the gateways, are online and I do have the access to them. (It is created by me).

       

      nonetheless thank you so much for your time.