PowerBi Scorecard Metrics not automatically updating

[kaylastarr]

Hello!

I have PowerBI scorecards that are connected to reports I have built. The reports update every hour and historically the scorecards have matched. Only 1 "Check-in" a day but the data would always match the report. 

Starting on 3/7 the scorecards are no longer updating but the reports are. I noticed and manually pushed through updates by using the "Refresh" button on the connections page for every goal.

However, this is not a sustainable solution as there are ~30 goals (5 for each person). Does anyone know how to fix this?

[kaylastarr]

I have two seperate scorecards connected to two seperate reports that are both affected. 1 has sub metrics and 1 doesn't. Seems like its not connected to submetric or not but it does seem to only be affecting some scorecards. I did submit, a question on the Support, Issues thread but it hasn't been posted yet. I will share the thread here once it goes live.

[Zinck]

@kaylastarr I too have this problem, and also haven't changed anything and all other reports is updating fine.

[Adamboer]

It sounds like your automatic data refresh for the scorecards may have been disabled or disconnected. Here are a few things you can check:

1. Make sure the data sources for the scorecards are set to refresh automatically. You can check this by going to the "Data sources" tab in Power BI and selecting the data source for the scorecards. Under "Scheduled refresh", make sure "Keep your data up to date" is toggled on and the refresh frequency is set to a desired interval.

2. Check the gateway connection for the data source. If your data source requires an on-premise gateway, make sure the gateway is running and properly configured.

3. Verify that the credentials for the data source are still valid. If the credentials have expired or changed, you may need to update them to allow for automatic data refresh.

If none of these solutions work, you may need to reach out to Power BI support for further assistance.

[Nico_Kl]

Typical chatGPT answer, nice try.

There is an open ticket issue about this problem.

Everybody with the same problem can vote:

Issue scorecards not updating 

[kaylastarr]

Hello I am not seeing a "Keep your data up to date" option on the Data Sources Tab. the datasource is scheduled to update

daily and is successfully updating but the scorecard is not. 

I updated all of the credentials but no dice. I will reach out to support

[v-yanjiang-msft]

Hi @kaylastarr ,

Have you tried to use power automate: Get started with Power Automate - Power Automate | Microsoft Learn

Best regards,

Community Support Team_kalyj

[kaylastarr]

I don't think that would fix the issue. It is internal to powerBi. I have linked data that is not updating like it used to.