Forum Discussion

kaylastarr's avatar
kaylastarr
Icon for Advocate V rankAdvocate V
3 years ago
Solved

PowerBi Scorecard Metrics not automatically updating

Hello!   I have PowerBI scorecards that are connected to reports I have built. The reports update every hour and historically the scorecards have matched. Only 1 "Check-in" a day but the data would...
Need Help
  • v-yanjiang-msft's avatar
    v-yanjiang-msft
    3 years ago

    Hi kaylastarr ,

    This issue has been submitted internally. Please be patient to wait for fixing. If there is any news, I will update it here.

     

    Best regards,

    Community Support Team_kalyj

Adamboer's avatar
Adamboer
Icon for Responsive Resident rankResponsive Resident
3 years ago

It sounds like your automatic data refresh for the scorecards may have been disabled or disconnected. Here are a few things you can check:

  1. Make sure the data sources for the scorecards are set to refresh automatically. You can check this by going to the "Data sources" tab in Power BI and selecting the data source for the scorecards. Under "Scheduled refresh", make sure "Keep your data up to date" is toggled on and the refresh frequency is set to a desired interval.

  2. Check the gateway connection for the data source. If your data source requires an on-premise gateway, make sure the gateway is running and properly configured.

  3. Verify that the credentials for the data source are still valid. If the credentials have expired or changed, you may need to update them to allow for automatic data refresh.

If none of these solutions work, you may need to reach out to Power BI support for further assistance.

Nico_Kl's avatar
Nico_Kl
Frequent Visitor
3 years ago

Typical chatGPT answer, nice try.

 

There is an open ticket issue about this problem.

 

Everybody with the same problem can vote:

Issue scorecards not updating