Skip to main content
Showing results for 
Search instead for 
Did you mean: 

The ultimate Microsoft Fabric, Power BI, Azure AI & SQL learning event! Join us in Las Vegas from March 26-28, 2024. Use code MSCUST for a $100 discount. Register Now

Frequent Visitor

PowerBI Session timeout

I am getting the below error frequently in PBI Service. Clearing browser cache doesn't seem to help. Can someone tell me what needs to be done to fix this? Thanks.


Your Power BI session expired
The current Power BI session can no longer be used to communicate with the Power BI service because of a service modification. You must close and re-open your browser to start a new session.

Super User
Super User

@Puja215 ,
One safe option you can use is to open services always in incognito mode.


Give a Thumbs Up if this post helped you in any way and Mark This Post as Solution if it solved your query !!!

Proud To Be a Super User !!!

Thanks. Works in incognito mode but looking for a permanent solution.

Frequent Visitor

Thanks for your response @ichavarria . I closed and opened a new broswer session and also cleared my cache. I even tried a different browser (Chrome vs Edge). What  security settings are you referring to? 

Solution Specialist
Solution Specialist

Hi @Puja215,


The error message you are seeing indicates that there was a change to the Power BI service while you were logged in, and your current session can no longer communicate with the service. This can happen due to a variety of reasons, such as a service outage or a change in security settings.


To resolve this issue, you will need to close your browser and re-open it to start a new session. If you continue to experience this issue after restarting your browser, try clearing your browser cache and cookies, or try using a different browser.


If the problem persists, it may be worth checking the Power BI support site or contacting Microsoft support for further assistance. They may be able to help diagnose the issue and provide a solution.



Best regards, 

Isaac Chavarria

If this post helps, then please consider Accepting it as the solution and giving Kudos to help the other members find it more quickly

Helpful resources

Fabric Community Conference

Microsoft Fabric Community Conference

Join us at our first-ever Microsoft Fabric Community Conference, March 26-28, 2024 in Las Vegas with 100+ sessions by community experts and Microsoft engineering.

Fabric Career Hub

Microsoft Fabric Career Hub

Explore career paths and learn resources in Fabric.

Fabric Partner Community

Microsoft Fabric Partner Community

Engage with the Fabric engineering team, hear of product updates, business opportunities, and resources in the Fabric Partner Community.

Power BI Header Change

Power BI Header Update

Read about the exciting updates for the Power BI forum.

Top Solution Authors
Top Kudoed Authors