PowerBI Security Group - Not Reflecting

[Ahmadbelal12]

Update: 
It turned out that the users were not added because they haven't yet signed on using the new emails ( activating the SSO ). As they started to login, their emails were automatically added. 

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Hi Data Fam, 

My company has undergone a domain change and currently i've been trying to reconfigure my dashboards and add the people to the same security groups there were assigned to. However, everytime I add them to a security group from PowerBI Service, I get a message that users are added, but when I open it again, I can't find the people I added. 

P.S.: The users already have access to the semantic model as readers. 

Thank you in advance for taking the time. 

[v-karpurapud]

Hi @Ahmadbelal12 

We are following up to see if you have had the chance to review the information provided. If you have any further questions, please do not hesitate to contact us. Could you confirm whether your query has been resolved?  If not, please provide detailed information so we can better assist you.


Thank You.

[Ahmadbelal12]

It turned out that the users were not added because they haven't yet signed on using the new emails ( activating the SSO ). As they started to login, their emails were automatically added. 

[Ahmadbelal12]

Hi Karpurapud, 
Unfortunately, am still waiting to hear back from the system admins in my company to check whether this solved my issue. 

[rohit1991]

Hi @Ahmadbelal12 

The issue you're facing is most likely caused by your company’s domain change. When domains are updated, users often get new identities in Azure Active Directory (even if their names look the same). Power BI might not recognize the new UPNs correctly, which causes the added users to disappear after saving. Even though the UI says users are added, Power BI is probably failing to link those new identities on the backend.

Another likely cause is that the security groups you're using aren’t syncing properly or aren’t set up as Azure AD security groups. Power BI only works reliably with mail-enabled Azure AD security groups. If the group isn’t configured correctly, or hasn’t fully synced, Power BI won’t reflect its members. This is why the user count may go up temporarily but resets when you reload.

To test this, add a user directly to the RLS role instead of using a group. If that works, your issue is with the group. You should also test with the “View As Role” feature to check if access works even when the UI doesn't show the users. To confirm group membership, use PowerShell or the Power BI REST API.

In short, this is likely due to identity mismatch or a group sync issue. Fix the group in Azure AD, make sure users have the correct UPNs, and test access directly. If that doesn’t solve it, contact Microsoft support this is a common post-domain-change issue that may need backend fixes.

[Ahmadbelal12 · Accepted solution]

It turned out that the users were not added because they haven't yet signed on using the new emails ( activating the SSO ). As they started to login, their emails were automatically added. 

[Ahmadbelal12]

Thank you so much. I'll check with my system admins and see if it solves the problem. 

[blopez11]

One thing that gets me is the Save button at the bottom of the page.  Just want to be sure this isn't your case.

[Ahmadbelal12]

Unfortunately, I did this already. I even see that the number of users added to a RLS has increased, but when I come back again to the same semantic model, it shows the original number with one user only