Power BI Dashboard Background Image Not Working

[Thaumaturgist]

Under the "Dashboard Theme" function when working on a Power BI dashboard, I set the theme to "Custom" and entered a URL for a picture to use as the background image for my dashboard. Ocassionally, I will hear from end users that the image I chose randomly stopped working and they are now seeing just a white or gray background. Also, every time this issue was reported, I went into the dashboard and everything was working fine for me. Has anyone else encountered this and know of a way to prevent it from happening?

[Thaumaturgist]

I went into the dashboard this morning and the background image is not displaying. This issue occured even after applying the following method:

For OneDrive/SharePoint links, modify the URL by removing parameters after `?` and appending `download=1` (e.g., `...file.jpg?download=1`)

[Thaumaturgist · Accepted solution]

The background image appears to be loading correctly now with no issues. I did the following two things:

1) My image is stored in SharePoint so I modified the URL by removing parameters after `?` and appending `download=1` (Example: ".......ztSldoYQ?download=1")

2) I reduced the file size and resolution of my background image. My image file previously had a size of over 5 MB and a resolution of about 2400 x 3000. I edited the image and changed the resolution to be 1920×1080. By changing the resolution and also saving my file as .jpg instead of .png, the size is now about 500 KB.

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[nilendraFabric]

Thanks for sharing the learning @Thaumaturgist 

[Thaumaturgist]

Thank you for your reply!

I did some additional research after posting and found on another site the "For OneDrive/SharePoint links, modify the URL by removing parameters after `?` and appending `download=1` (e.g., `...file.jpg?download=1`)" also listed as a possible solutions.

Hearing another person also give that as a solution is reaffirming. Thanks!

[nilendraFabric]

Hello @Thaumaturgist 

Host images in a publicly accessible location (e.g., Azure Blob Storage) with a static URL

.
• For OneDrive/SharePoint links, modify the URL by removing parameters after `?` and appending `download=1` (e.g., `...file.jpg?download=1`)