OneDrive refresh Disabled

[JillSS78]

 I am not a tech guru, so I appreciate any help you can give me. I am grasping at straws trying to solve the issue I am experiencing. I have worked with Power BI online(app) for the last 6 months or so.   The dashboards I have set up are connected to a single sharepoint site, containing excel files within my company.  The excel files are used to record work of field employees.  I currently have 4 dashboards, linked to 4 different files.  These  dashboards refreshed very well in the beginning and worked seamlessly.

Along about mid November we started to experience problems with the refresh on some, but not all of the dashboards.  About this same time, my company went to a two factor authentication, and we had some updates for Power Bi that were slow to install.  I have had one IT person state that this isn't the issue, and another state it is possible that the two factor authentication is the issue.

The error I rec'd stated "One Drive Refresh Disabled".  I can follow links to help topics, but the link takes me to a page that states 404.   I appreciate any help that you can give me. 

[v-huizhn-msft]

Hi @JillSS78,

"my company went to a two factor authentication, and we had some updates for Power Bi that were slow to install." What operations did you do for the Onedrive refresh? So the refresh schedule returns an error? Could you please share your detailed error information for further analysis?

Best Regards,
Angelia

[JillSS78]

One Drive Refresh was working automatically as a Sharepoint Link prior to November.  If you need more detail please let me know.  I may need more information as to the detailed error information you need.

I appreicate any help I can get!

This is the last email I rec'd on it.  (It did not refresh 12/25)

Activity Id: 00e4b0fc-bccf-4285-8eeb-b3dec135f696

Request Id: 926ad371-20cc-47e8-9abd-f6b7a7d2d8cb

Cluster Name: WABI-US-NORTH-CENTRAL-redirect.analysis.windows.net

Refresh Start Time: 12/25/2017 06:41:27Z

Refresh End Time: 12/25/2017 06:41:27Z

[v-huizhn-msft]

Hi @JillSS78,

Yes, what I want to know is what do you do before the schedule fails? At first, everything works fine, while it did not refresh later. I think you must do something for it. If you did nothing, it's weird, I personally suggest you create a support ticket on the right-bottom of this page to get dedicated support.

Best Regards,
Angelia

[JillSS78]

Thanks...I really didn't have to do anything.  It was automatically refreshing as a LIVE (or hourly-ish) update.  I will try to submit a ticket.

[v-huizhn-msft]

Hi @JillSS78,

Got it.

Thanks,
Angelia