On-Prem Data Gateway "Reachable," but data sets failing to refresh

[nerkes]

My on-prem (personal) data gateway suddenly stopped working for data sets uploaded to a shared workspace in Power BI online. It had been working with no issues up until a few days ago. I tried to reinstall the gateway, and still getting errors. Here's the message I'm getting:

Data source error: {"error":{"code":"DM_GWPipeline_Gateway_SignatureNotMatchCredentialError","pbi.error":{"code":"DM_GWPipeline_Gateway_SignatureNotMatchCredentialError","parameters":{},"details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"InvalidCredentialFormat - Signature does not match"}},{"code":"DM_ErrorDetailNameCode_UnderlyingHResult","detail":{"type":1,"value":"-2146233033"}}],"exceptionCulprit":1}}} Table: Agency Care Management + Benefits + Aid Dashboard - clients with HH members impa. Cluster URI: WABI-US-EAST-A-PRIMARY-redirect.analysis.windows.net Activity ID: 46595fea-b3bc-4c8d-8df3-9ec459ce53b7 Request ID: 8cca2569-5146-d233-3cb9-5196807ab960 Time: 2023-03-22 12:58:35Z

What should I try next?

Thanks,

Noah

[gerhgrtheyhty]

Hello friend how to solve this problem, I still have it

[Rohini1208]

Had the same error with custom connectors since the gateway got updated. Any idea about this?

[lbendlin]

Which gateway version?

[Rohini1208]

Hi, Gateway version: 3000.182.5

[lbendlin]

Installed the latest gateway version (currently 186.16)  on a test gateway, cannot reproduce the reported issues.

[Rohini1208]

All the connections which are routed to new gateway and which have "OAuth" authorization seem to be failing. Can you please check this at your end.

[nerkes]

This issue was resolved several months ago.

[GiridharSaiCh]

HI nerkes, could you please provide us , how you were able to resolve this issue?

[Rohini1208]

Can you tell me how this issue is resolved.

[KossXL]

I have the same problem today

[KBriscoe]

Hello,

It looks like there may be some unrecognizable data in "Table: Agency Care Management + Benefits + Aid Dashboard - clients with HH members impa". Check any new data added to the table since the last successful data refresh. It could be a blank row, data inconsistent with the rest of the data, or special characters.