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jordanxie
Helper I
Helper I

Not Receving access request email notification

‎05-24-2018 01:12 PM

Wondering if anyone has this issue and maybe be able to help.

I do not get an email notification to my company email account (we use Gmail) whenever someone asks for access to reports/dashboards. I would have to go into Power BI service manually approve access request.

Peers in my group do get those email notifications.

Is this some kind of setting? I can't seem to find the solution.

Thanks.

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GilbertQ
Super User
Super User

‎05-24-2018 03:03 PM

Hi @jordanxie

 

Could it be due to some issues that are happening on the Power BI Service?

 

image.png

 

https://powerbi.microsoft.com/en-us/support/





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GilbertQ
Super User
Super User

‎05-24-2018 03:03 PM

Hi @jordanxie

 

Could it be due to some issues that are happening on the Power BI Service?

 

image.png

 

https://powerbi.microsoft.com/en-us/support/





Did I answer your question? Mark my post as a solution!

Proud to be a Super User!







Power BI Blog

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jordanxie
Helper I
Helper I
In response to GilbertQ

‎05-25-2018 09:26 AM

Thanks. Will wait for the update and hope it fixes the problem.

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sdegroot
Helper I
Helper I
In response to jordanxie

‎07-05-2018 12:32 PM

Hello, 

Did that end up being the actual issue?

People have requested access to one of my Power BI reports and I never received an email notification - we use Microsoft Outlook.

Thank you

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jordanxie
Helper I
Helper I
In response to sdegroot

‎07-05-2018 12:41 PM

Yes it was. 

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sdegroot
Helper I
Helper I
In response to jordanxie

‎07-05-2018 12:44 PM

Ok thanks, I'll create a seperate thread then . We are having this issue so there's probably another reason for it.

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