No logro acceso a través de mi cuenta @onmicrosoft

[juankbarrera]

"Soy el único administrador de una cuenta de inquilino con dominio ehsencia.onmicrosoft.com, creada con mi correo personal @@hotmail.com. Nunca configuré Microsoft Authenticator, pero ahora se solicita como requisito para ingresar. Necesito restablecer el método de autenticación para recuperar el acceso, especialmente porque uso la cuenta para trabajar con Power BI. Actualmente tengo una licencia Powerbi Pro

[v-karpurapud]

Hi @juankbarrera 

We are following up once again regarding your query. Could you please confirm if the issue has been resolved? If so, kindly mark the helpful response and accept it as the solution to assist other community members in resolving similar issues more efficiently. If not, please provide detailed information so we can better assist you.

Thank you for your understanding and participation.

[v-karpurapud]

Hi @juankbarrera 

I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. If my response has addressed your query, please accept it as a solution and give a 'Kudos' so other members can easily find it.

Thank you.

[v-karpurapud]

Hi @juankbarrera 

We are following up to see if you have had the chance to review the information provided. If you have any further questions, please do not hesitate to contact us. Could you confirm whether your query has been resolved? If so, kindly mark the helpful response and accept it as the solution to assist other community members in resolving similar issues more efficiently. If not, please provide detailed information so we can better assist you.

Thank You.

[v-karpurapud · Accepted solution]

Hi @juankbarrera 
Welcome to the Microsoft Fabric Community Forum.
 

The issue is due to recent updates to Microsoft services, where Microsoft has started enforcing multi-factor authentication (MFA) by default to enhance security on all its cloud-based platforms, including Power BI. If no backup sign-in methods, like an alternate email address or phone number, were configured and the account is the sole global administrator, there is no way to bypass the Microsoft Authenticator prompt.
 

Since multi-factor authentication cannot be completed and no alternative method is available, it is recommended to initiate a recovery process through Microsoft 365 Support. When contacting support, clearly state that the affected account is the only global administrator for the tenant, access to the Microsoft Authenticator app has been lost, and a reset of the MFA settings is needed. Microsoft Support will usually verify the administrator’s identity by requesting tenant-specific information, such as billing details or domain ownership verification.

You can submit a ticket through the Microsoft Power BI Support Portal:

How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

For reference, please go through the below link:
Help with resettting multi-factor authentication (MFA) for a Microsoft - Microsoft Community


Thank you for being part of Fabric Community Forum.

Regards,
Karpurapu D,
Microsoft Fabric Community Support Team.