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raghuveluru
New Member

MainEngineThread is returning 1603

Dears

 

When installing Power BI Personal Gateway I am getting the below error. Could anyone help me on fixing the below issue

 

*************************************************************************************************************

 

=== Verbose logging started: 6/8/2017  13:11:15  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Users\AppData\Local\Temp\omgbc5gd.d3a\GatewayInstall.exe ===

MSI (c) (9C:CC) [13:11:15:552]: Resetting cached policy values

MSI (c) (9C:CC) [13:11:15:552]: Machine policy value 'Debug' is 0

MSI (c) (9C:CC) [13:11:15:552]: ******* RunEngine:

           ******* Product: C:\Users\AppData\Local\Package Cache\{4C9C9C03-FF8B-4CB8-9281-4C07A1D655AE}v14.16.6349.1\PersonalGatewayComponents.msi

           ******* Action:

           ******* CommandLine: **********

MSI (c) (9C:CC) [13:11:15:552]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (9C:CC) [13:11:15:552]: Grabbed execution mutex.

MSI (c) (9C:CC) [13:11:15:554]: Cloaking enabled.

MSI (c) (9C:CC) [13:11:15:554]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (9C:CC) [13:11:15:555]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (24:38) [13:11:15:557]: Running installation inside multi-package transaction C:\Users\AppData\Local\Package Cache\{4C9C9C03-FF8B-4CB8-9281-4C07A1D655AE}v14.16.6349.1\PersonalGatewayComponents.msi

MSI (s) (24:38) [13:11:15:557]: Grabbed execution mutex.

MSI (s) (24:EC) [13:11:15:558]: MainEngineThread is returning 1603

MSI (s) (24:38) [13:11:15:559]: User policy value 'DisableRollback' is 0

MSI (s) (24:38) [13:11:15:559]: Machine policy value 'DisableRollback' is 0

MSI (s) (24:38) [13:11:15:559]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (24:38) [13:11:15:559]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (24:38) [13:11:15:559]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (24:38) [13:11:15:559]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (9C:CC) [13:11:15:559]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (9C:CC) [13:11:15:559]: MainEngineThread is returning 1603

=== Verbose logging stopped: 6/8/2017  13:11:15 ===

 

 

2 REPLIES 2
v-yulgu-msft
Microsoft Employee
Microsoft Employee

Hi @raghuveluru,

 

From error message, it looks like a permission issue. Please try to reinstall personal gateway as an administrator.

 

Also, please follow this document: Troubleshooting Power BI Gateway - Personal to check any possibility that might cause installation failure.

 

Based on my research, the 1603 error might be related to your machine environment configuration. Please check the things outlined in this blog to see if that resolves your issue.

 

Best regards,
Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
raghuveluru
New Member

2017-06-14_1532.png

 

 

Attaching the Error encountered for reference

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