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Dears
When installing Power BI Personal Gateway I am getting the below error. Could anyone help me on fixing the below issue
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=== Verbose logging started: 6/8/2017 13:11:15 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Users\AppData\Local\Temp\omgbc5gd.d3a\GatewayInstall.exe ===
MSI (c) (9C:CC) [13:11:15:552]: Resetting cached policy values
MSI (c) (9C:CC) [13:11:15:552]: Machine policy value 'Debug' is 0
MSI (c) (9C:CC) [13:11:15:552]: ******* RunEngine:
******* Product: C:\Users\AppData\Local\Package Cache\{4C9C9C03-FF8B-4CB8-9281-4C07A1D655AE}v14.16.6349.1\PersonalGatewayComponents.msi
******* Action:
******* CommandLine: **********
MSI (c) (9C:CC) [13:11:15:552]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (9C:CC) [13:11:15:552]: Grabbed execution mutex.
MSI (c) (9C:CC) [13:11:15:554]: Cloaking enabled.
MSI (c) (9C:CC) [13:11:15:554]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (9C:CC) [13:11:15:555]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (24:38) [13:11:15:557]: Running installation inside multi-package transaction C:\Users\AppData\Local\Package Cache\{4C9C9C03-FF8B-4CB8-9281-4C07A1D655AE}v14.16.6349.1\PersonalGatewayComponents.msi
MSI (s) (24:38) [13:11:15:557]: Grabbed execution mutex.
MSI (s) (24:EC) [13:11:15:558]: MainEngineThread is returning 1603
MSI (s) (24:38) [13:11:15:559]: User policy value 'DisableRollback' is 0
MSI (s) (24:38) [13:11:15:559]: Machine policy value 'DisableRollback' is 0
MSI (s) (24:38) [13:11:15:559]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (24:38) [13:11:15:559]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (24:38) [13:11:15:559]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (24:38) [13:11:15:559]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (9C:CC) [13:11:15:559]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (9C:CC) [13:11:15:559]: MainEngineThread is returning 1603
=== Verbose logging stopped: 6/8/2017 13:11:15 ===
Hi @raghuveluru,
From error message, it looks like a permission issue. Please try to reinstall personal gateway as an administrator.
Also, please follow this document: Troubleshooting Power BI Gateway - Personal to check any possibility that might cause installation failure.
Based on my research, the 1603 error might be related to your machine environment configuration. Please check the things outlined in this blog to see if that resolves your issue.
Best regards,
Yuliana Gu
Attaching the Error encountered for reference