Locations in Azure Map Correct in Power BI Desktop But Not Correct in Power BI Service

[KylieF]

Hi there,

I use Azure Map in Power BI Desktop and it looks fine. I use "country": "AU" and postcode for each location.

However, after publishing it to Power BI Service, the dashboards in both Workspace and the app become:

Some of the AU locations fall into other countries. 

Is this an issue in Power BI Service?

[v-sgandrathi]

Hi @KylieF,

Thank you @Akash_Varuna , for your response regarding the issue. These steps may resolve your query and additionally, trying the following steps may help you resolve the issue.

Provide more detailed location information, including City, State, and Country along with the Postcode.
Ensure the Azure Maps Visual feature is enabled in Power BI Service Settings (Admin Portal > Tenant settings).

Verify that the regional settings for your dataset in Power BI Service are set to Australia (Settings > Datasets > Regional Settings).

Save and republish your report to Power BI Service after making these changes.

Please Accept as solution if this meets your needs and a Kudos would be appreciated.

Regards,
Sahasra.

[KylieF]

Hi @v-sgandrathi ,

Thank you for your reply. But the issue isn't solved yet. Please see the result below:

I have followed your instructions:

"Provide more detailed location information, including City, State, and Country along with the Postcode." -- I addiontionally provide "address" column which is not very clean data and the dots on the map visual don't seem to have changed.

"Ensure the Azure Maps Visual feature is enabled in Power BI Service Settings (Admin Portal > Tenant settings)." -- This has been enabled.

"Verify that the regional settings for your dataset in Power BI Service are set to Australia (Settings > Datasets > Regional Settings)."  -- Not all the locations are in Australia. There are a couple outside Australia. I think it doesn't make sense to set this one up.

[v-sgandrathi · Accepted solution]

Hi @KylieF,

Since you have attempted all the standard troubleshooting steps without success, it would be advisable to contact Microsoft Support for a more comprehensive investigation and resolution of this issue. Their expertise will help determine whether this is a service-side problem or requires additional configuration.

To raise a support ticket for Fabric and Power BI, kindly follow the steps outlined in the following guide:

How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

If this post helps, please give us Kudos and consider marking it Accept as solution to assist other members in finding it more easily.

Thank you for being a part of Microsoft Fabric Community Forum!

[v-sgandrathi]

Hi @KylieF,

May I ask if you have gotten this issue resolved?

If it is solved, please mark the helpful reply or share your solution and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster.

Thanks for using Microsoft Fabric Community Forum.

[v-sgandrathi]

Hi @KylieF,

We haven’t heard from you on the last response and was just checking back to see if your query was answered. Otherwise, will respond back with the more details and we will try to help .

If our response has addressed your query, please accept it as a solution and give a ‘Kudos’ so other members can easily find it. Please let us know if there’s anything else we can do to help.

Thank you for being a part of the Microsoft Fabric Community.

[Akash_Varuna]

Hi @KylieF Could you check for these please 

• Ensure "Country" and "Postcode" are formatted as text.
• Combine "Country" and "Postcode" into one field ("AU 2000").
• Assign the combined field a Geography > Address category.
• Verify map visuals are enabled in Power BI Service settings.
• Clear browser cache and refresh the report in the Service.
  If this post helped please do give akudos and accept this as a solution
  Thanks In Advance

[KylieF]

Hi Akash,

Thank you for your response. However, this does not work.