Forum Discussion
Locations in Azure Map Correct in Power BI Desktop But Not Correct in Power BI Service
Hi KylieF,
Since you have attempted all the standard troubleshooting steps without success, it would be advisable to contact Microsoft Support for a more comprehensive investigation and resolution of this issue. Their expertise will help determine whether this is a service-side problem or requires additional configuration.
To raise a support ticket for Fabric and Power BI, kindly follow the steps outlined in the following guide:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
If this post helps, please give us Kudos and consider marking it Accept as solution to assist other members in finding it more easily.
Thank you for being a part of Microsoft Fabric Community Forum!
Hi v-sgandrathi ,
Thank you for your reply. But the issue isn't solved yet. Please see the result below:
I have followed your instructions:
"Provide more detailed location information, including City, State, and Country along with the Postcode." -- I addiontionally provide "address" column which is not very clean data and the dots on the map visual don't seem to have changed.
"Ensure the Azure Maps Visual feature is enabled in Power BI Service Settings (Admin Portal > Tenant settings)." -- This has been enabled.
"Verify that the regional settings for your dataset in Power BI Service are set to Australia (Settings > Datasets > Regional Settings)." -- Not all the locations are in Australia. There are a couple outside Australia. I think it doesn't make sense to set this one up.
Community SupportHi KylieF,
Since you have attempted all the standard troubleshooting steps without success, it would be advisable to contact Microsoft Support for a more comprehensive investigation and resolution of this issue. Their expertise will help determine whether this is a service-side problem or requires additional configuration.
To raise a support ticket for Fabric and Power BI, kindly follow the steps outlined in the following guide:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn
If this post helps, please give us Kudos and consider marking it Accept as solution to assist other members in finding it more easily.
Thank you for being a part of Microsoft Fabric Community Forum!
Was this ever resolved?
I’m experiencing the same issue where the map works in Desktop but not in the portal. It’s only happening for two accounts at the moment, and both are within the US. I’ve tried replacing the report and updating the semantic model, but no luck.