Issue With Gateway On premises

[Anonymous]

Hi Everyone

I have several file that updated on a daily basis and go directly one NAS.

This File in order to have my PBI daily updated are link through a Gateway from the NAS to the power BI service.

Everything went well since several months, but since one week the gateway doesn't work anymore.

When i go to on premises data gateway it said that the gateway is correctly set-up but remain not reachable due to issue with local network.

Which i don't understand because my Network is working 

What can be the issues ? i can send you the log if that helps ...

Thanks a lot for your help, it's currently a real headache and i need some help here ...

[v-janeyg-msft]

Hi, @Anonymous 

Yes, you need to share a screenshot of the error message. Secondly, you can check whether all the data sources can't be refreshed or whether it is for this data source alone. Try to sign in the gateway again and check if you need to update the gateway version.

Best Regards

Janey Guo

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi @v-janeyg-msft 

Yes i did install the new version, and data source can be refresh.

The issue might come from the prox rule that has been changed because when i tried to hit the Cluster with http instead of https it's working ... What do you think ?

Thanks

Romain 

[v-janeyg-msft]

Hi, @Anonymous 

Now that the data source can be refreshed normally, it means that the gateway is still working.

You can check if network ports are connected and enable HTTPS mode.

Can you convert to English? I can't understand the screenshot.

Best Regards

Janey Guo

[Anonymous]

Sure I'm sorry my application is in French 🙂

It said that gateway is properly set-up, but unreachable due to local network issues.

Where did you find this option to enable Https mode ?

Thanks

Romain 

[v-janeyg-msft]

Hi, @Anonymous 

Have you resolved the issue? If yes, kindly mark the helpful answer as a solution if you feel that makes sense. Welcome to share your own solution. More people will benefit from the thread.

Best Regards

Janey Guo

[v-janeyg-msft · Accepted solution]

Hi, @Anonymous 

Here:

But your problem sounds like firewall or proxy issue, please check your block list and internet proxy setting to confirm if this device has any update for these config. If you are on a business network, you might need to check with your Network guys and see if they can open some ports for you. 

Reference: Configure proxy settings for the on-premises data gateway | Microsoft Docs

Adjust communication settings for the on-premises data gateway | Microsoft Docs

Best Regards

Janey Guo

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.