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Inconsistent PowerBI Addin availability in Powerpoint

We're getting inconsistant availability for the PowerBI Addmin in Powerpoint between users.  A number of users have access to the addin, but others dont.

- Its enabled in the Admin Portal of PowerBI

- Users are added to the PowerBI addin in Azure
The only requirements listed seem to be here;

Power BI add-in for PowerPoint - Admin info - Power BI | Microsoft Learn

....and both requirements are fullfilled;

"To use the Power BI add-in for PowerPoint, users must either have access to the Office add-in store, or the add-in must be made available to them as an admin managed add-in.

In national clouds, the add-in must be deployed as an admin managed add-in, since the Office add-in store isn't accessible from national clouds. For more information, see Deploying the add-in in national clouds."

Are there other prerequisites that the documentation just assumes?

Super User
Super User

Of course there is. In PowerPoint, each user must enable the "Live services" feature.

My appologies if it was so simple, imagine I have no clue what you're referring to, what do you mean by the 'live services' feature in Powerpoint.

No need to apologize, I was trying to be sarcastic. If the below setting is off then nothing will work.




Ah I see, I can confirm that this setting is set to on, for all users whether it works or not.  I've also checked the version number, and we have users on 2303, which it works for, 2303 which it doesn't, and I'm on 2304, which it works.

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