Help please - Couldn't load visuals error

[LinDough]

Hello!
Hoping for some help - my team has created a PowerBI with RLS security. 
2 users are unable to view the visuals of the PowerBI but everyone else can view. After clearing cache, 2 of the 3 tabs are now showing data. The 3rd tab, the visuals will populate for a minute and then will refresh to show "couldn't load visuals" error. 

We've cleared cache/cookies, tried opening in another browser, added https://pbivisuals.powerbi.com to their approved pop up sites. Anything else we can try?

Thank you!

[Thejeswar]

Hi @LinDough 

Couldn't load visual error usually occurs when there is something that is preventing the visual from rendering the data. It could be as small as the associated visual filter is fitered to a certain value which is not flowing into the system now.

Do check on those lines too...

[LinDough]

Would this affect only certain users though? When we reset the filters/visuals - most users see content, only a selected few people cannot see content. 

[Anonymous]

Hi @LinDough ,

Please try the following methods and check if they can solve your problem:

1.Ensure that there is no problem with the table data source.

2.Check that the users have the permissions to view the third table visuals when set RLS.

Row-level security (RLS) with Power BI - Power BI | Microsoft Learn

Best Regards,

Wisdom Wu

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[LinDough]

Would this affect only certain users though? We have RLS set up exactly the same for multiple users. In the same RLS group, 1 user can see content, 1 cannot. 

[lbendlin]

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .