Getting Error An error occurred while communicating with another service, please try again later.

[DavidGM]

An error occurred while communicating with another service, please try again later. If this problem recurs, please contact support with this message. (Request ID: 3743d58b-032f-4f02-bbb1-ad7e04efc4e2)

In powerBI I am using 

 BaseUrl = "https://cagbrands.atlassian.net/rest/api/3/search/jql",

  JiraIDPerPage = 50,

But due to latest Atlassian changes in jira API I am gettign above error. Has anyone experience that error and what should be the fix. Thanks

[v-saisrao-msft]

Hi @DavidGM,

Checking in to see if your issue has been resolved. let us know if you still need any assistance.

Thank you.

[v-saisrao-msft]

Hi @DavidGM,

Have you had a chance to review the solution we shared by @anilgavhane? If the issue persists, feel free to reply so we can help further.

Thank you.

[anilgavhane · Accepted solution]

Here’s what’s happening and how you can fix it:

What’s Causing the Error

• Atlassian recently updated their Jira REST API v3, which has broken some existing Power BI connections.
• The error message “An error occurred while communicating with another service…” often appears when:

• The endpoint URL is incorrect or deprecated.
• The authentication method (API token or headers) is misconfigured.
• The query format (e.g., JQL syntax) is invalid or blocked by permissions.

 Suggested Fixes

1. Update Your API Endpoint

Make sure your URL is correctly formatted:

BaseUrl = "https://cagbrands.atlassian.net/rest/api/3/search?jql=project=XYZ"

Avoid using /jql at the end—it should be part of the query string, not the path.

2. Use Correct Headers

Ensure you’re passing the correct authentication headers:

Headers = [ #"Authorization" = "Basic " & Binary.ToText(Text.ToBinary("email:api_token"), BinaryEncoding.Base64), #"Content-Type" = "application/json" ]

3. Check Pagination Parameters

Use maxResults and startAt in your query:

Web.Contents(BaseUrl, [ Query = [ maxResults = Text.From(JiraIDPerPage), startAt = "0" ], Headers = Headers ])

4. Verify Permissions

Make sure your API token has access to the Jira project and issue data. If permissions are restricted, the API may return a generic error.